Frequently Asked Questions
Everything you need to know about shopping with Placebo.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Can I track my package in real-time?
Yes. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Are the products at Placebo ethically sourced?
Quality and integrity are our priorities. We work closely with our manufacturers to ensure all products meet our high standards for quality, safety, and ethical production practices.